Our call center platform was built to support virtual workers: the Web-based tool allows you to manage and operate enterprise-grade virtual call centers. The Stringcan solution has been implemented for both single site and multi-site call centers, as well as to manage at-home agents to deliver customer service.
Once deployed, the virtual solution provides improved flexibility, increased scalability and enhanced security.
Improved Flexibility. Expand +
The platform can be revised to meet the rapidly changing needs of your business. Using a comprehensive set of open APIs, you can integrate with and leverage existing technology assets to achieve exceptional return on investment with minimal risk.
Increased Scalability. Expand +
The platform leverages the highly distributed Internet Protocol (IP) architecture, with redundant systems designed for high availability and scalability to support the mission critical needs of enterprise grade call centers. Techniques such as grid computing, reliable asynchronous messaging, and distributed caching provide the foundational elements of the solution.
Enhanced Security with Secure Desktop. Expand +
With comprehensive roles and permission management throughout the solution, the platform supports the robust security requirements of enterprise customers. The Secure Desktop locks agents into an encrypted virtual desktop workspace free from malware or key loggers, and prevents agents from storing or copying data to their hard drive or external systems such as mobile devices or printers. All customer information is encrypted and when the agent logs out.
Secure Desktop executes a secure self-destruct to ensure that no customer-sensitive information remains cached on the computer. Secure Desktop does not require downloads or desktop installations; it is activated when the agent logs on to the platform via their desktop browser.
Also, Secure Desktop ensures that only agent computers meeting security standards are allowed to log on. Every time an agent’s computer attempts to connect to Secure Desktop, it must complete in-depth antivirus, personal firewall, system integrity and service pack compliance checks. Secure Desktop has the capability to detect and block key loggers and screen scraper viruses as they execute in real-time.
Support for the Entire Call Center Lifecycle.
The on-demand call center platform supports the entire call center lifecycle. The platform delivers the following:
- VoIP/Telephony Management
- Supports PSTN and VoIP protocols, with unlimited scalability and connectivity across multiple Tier 1 carriers.
- Provides load balancing, monitoring, and failover across telecom circuits, with the flexibility to support desired routing plans, such as least cost routing and geographic routing.
- Enables management of all telecom carrier relationships, as well as toll/toll-free number management, circuit provisioning, and interoperability testing.
Learn more with case studies.
Are you interested in more results and less costs? Download our case studies to learn how the proven technology works.
