Who is Stringcan?
We are specialists in workplace solutions focused on virtual call center technologies and processes. We work with our customers to develop a solution that works for them. We are not everything to everybody, but we are dedicated to customizing solutions to improve customer performance. We leverage Stringcan call center agents’ diverse skills to rapidly transition customers to our virtual platforms. Transitional steps will consist of development of training literature for our agents, defining success metrics, defining call center parameters (call volumes, number of agents, hours of availability, etc.) training agents, building bridges from our platforms to our customers’ applications, and establishing our working relationship.
We want to cement long-term relations with our customers and grow only through the success we help achieve. If our customers aren’t successful, then neither are we.
Potential solutions
- Direct response sales
- Customer service
- Help desk support
- Sales follow-up
- Problem reporting and resolution support
- Rapid product recall implementation teams
- Product launch and support
- Outgoing call support for customer surveys, political campaigns, market research
- Specialized call center services to expand job opportunities for disabled and minority communities
Why Stringcan?
We are an agile company that will deliver rapid value-added solutions to bring our customers online on our virtual platforms quickly. Stringcan delivers high-quality service at a lower cost than our brick and mortar competitors and a lower total cost of ownership compared to outsourcing models that have sent call centers overseas. How do we define total cost of ownership?
- Agent on-demand model is a pay for usage cost structure
- Higher closure rate for direct response
- Improved customer satisfaction
- Improved employee satisfaction for internal call center support
- Lower employee turnover rate
- Stable highly-secured communication infrastructure
- Easily scalable up/down for peak/slow periods
- Elimination/minimization of infrastructure administration and overhead
- Expanded call center windows
We will deliver cost-effective solutions using our rapid deployment techniques designed to implement customized processes swiftly. Our implementations will be project based providing milestone reporting along the way. Our outbound services utilize our easy connect technologies to rapidly bridge our virtual platform to our customers applications. We will provide integral call center management reports virtually real-time and we will have a Stringcan Account Manager assigned to each customer’s success.
Why US Home-based Agents?
- 80% of the agents have college experience
- Elimination of communication and cultural barriers compared to overseas call centers
- 30% on average more revenue per campaign
- Direct response call abandonment rates of less than 1%
- 10% agent attrition compared to 100% in brick-and-mortar call centers
- More calls answered per agent
- Significantly lower wait times
- The agent community contains a large number of agents with market-specific experience, skills and licenses such as insurance brokers and multi-lingual speaking agents
Stringcan’s Parent Company.
Stringcan is a subsidiary of SmartIT, www.smart-itstaffing.com. SmartIT is a certified woman-owned and minority owned business enterprise. We are an organization that can assist companies looking to add to their diversity supplier and spending programs.
