The on-demand call center application suite, which runs on the Stringcan on-demand platform, provides the complete end-to-end call center functionality to manage a virtual call center. These fully integrated applications provide unprecedented visibility and control across every call center function and eliminate the need to purchase and integrate products from multiple vendors traditionally a difficult and time consuming task.

The call center applications include:

• Interactive Voice Response (IVR)
• Inbound Call Routing
• Outbound Dialer
• Agent Management
• Workforce Management
• Quality Monitoring
• Reporting and Analytics

When you deploy all of these applications together on the on-demand platform, you gain enhanced usability, unprecedented control and complete visibility.

Enhanced Usability.  Expand +

The platform and application suite were created to enable business users to manage and customize a virtual call center without IT assistance. Equally important, it provides your end users with a highly intuitive, effective, and dynamic user experience leveraging state-of-the-art AJAX and Web 2.0 technologies.

Unprecedented Control.  Expand +

You can manage your entire call center lifecycle using a single integrated environment. The Web-enabled solution for configuring, managing, and operating a virtual call center enables your administrators and supervisors to achieve significant operational efficiencies.

Complete Visibility.  Expand +

Tight integration across all Stringcan applications enables complete monitoring and reporting and to give you greater flexibility and control over your call centers.